VALUES & SUCCESS
WHAT DO WE VALUE?
WHAT IS SUCCESS?
At Shape, we are passionate about upholding our core values of Support, Honesty, Accountability, Partnership and Excellence. These are the values that guide our work, as well as the values that ensure the best outcomes for our clients.
We hold as a priority the need to identify success factors at the outset of our work with clients, defining deliverables clearly, transparently, and collaboratively.
SUPPORT
Providing comprehensive, reliable, and personalised advice to our customers.
COST SAVINGS
Identifying areas where costs can be reduced, through innovation and efficiency,
HONESTY
Valuing open and truthful communication to maintain trust and rapport with our clients.
ACCOUNTABILITY
Committed to upholding our promises and responsibilities.
STREAMLINED PROCESSES
Reviewing and optimising workflow and processes.
EMPLOYEE ENGAGEMENT
Driving employee ownership and adoption of transformation.
REVENUE GENERATION
Increasing our clients’ profits, and with that their market share.
PARTNERSHIP
Working collaboratively with our clients to help them unlock their full potential.
CULTURAL CHANGE
Working with clients to support cultural changes across their organisations.
EMPOWERMENT
Fuelling a culture where individuals are empowered to contribute ideas, fostering collective success.
CUSTOMER SATISFACTION
Creating strategies that will improve customer service and satisfaction.
We believe that our Values drive our measurements of Success in direct and visible ways:
SUPPORT
Promotes collaboration and streamlined processes, leading to cost savings and improved productivity.
HONESTY
Fosters trust, accountability, and cultural change, positively impacting customer satisfaction and revenue generation.
ACCOUNTABILITY
Reduces errors, enhances efficiency, and contributes to excellence, increasing customer satisfaction.
PARTNERSHIP
Minimises duplication, resulting in streamlined processes and cost savings. It also drives employee engagement and cultural change.
EMPOWERMENT
Fosters a proactive, skilled, and engaged team that can drive cost savings through efficient decision-making.